Returns and Exchanges

VapeJuice.com has a very thorough and precise return policy that it follows in all cases. Please refer to following policies for any further clarification.

To qualify for any return or exchange, all products must be untampered with and unopened. The opening of a product voids any return policy.

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Received Incorrect Product:

In the event that you have received the wrong products from which you ordered, VapeJuice.com will offer a full refund on the products that were incorrect. An exchange or return of the products will not be offered because of regulations of the PACT-ACT.

Ordered Incorrect Product:

In the event that you have ordered in the Incorrect Product, you may request a return/exchange for your products. The customer will be liable to pay both the return shipping label, and the new shipping label. If you would like a refund for your order, you must return your products back to VapeJuice.com and all products must be unopened.

Received a Damaged Product:

In the event that you have received a product that is damaged or defective, VapeJuice.com will offer a partial or full refund on the companies discretion. This will be handled in a case by case basis. This mainly pertains to whether the product is Hardware or E Juice.